🔒 Privacy Policy 

MULEBUY LIFE (https://mulebuy.life) is committed to protecting the privacy of our global clients. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your personal data while providing our specialized Reverse Daigou and direct sourcing services.

1. Information We Collect

To effectively manage our sourcing and logistics services, we may collect the following types of information:

  • Personal Identification Information: Name, email address, phone number, and billing address.

  • Shipping Information: Delivery address, including country-specific requirements for international shipping and customs documentation.

  • Transaction Data: Details about the luxury goods or high-end cosmetics you wish to source, payment method details (which are processed by secure third-party payment processors, and we do not store sensitive financial data), and transaction history.

  • Communication Data: Information you provide when communicating with us via email, phone, or our website (e.g., sourcing requests, customer service inquiries).

  • Usage Data: Information about how you use our website, such as IP address, browser type, and pages viewed, collected via standard web technologies (e.g., cookies) to improve our service and website functionality.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: To process your sourcing requests, procure luxury goods and high-end cosmetics from China, and manage the Reverse Daigou process.

  • Logistics and Delivery: To arrange international shipping, logistics, and customs clearance, ensuring efficient and seamless delivery of your products to the United States, the United Kingdom, Spain, or other international locations.

  • Communication: To communicate with you regarding your orders, provide service updates, and respond to your inquiries. This includes eliminating cross-cultural communication barriers through our multilingual team (English, Spanish).

  • Billing and Payment: To process payments for the services and products sourced.

  • Security and Fraud Prevention: To protect our services and clients from fraudulent activities and unauthorized access.

  • Service Improvement: To analyze website usage and customer feedback to improve our sourcing processes, website experience, and service offerings.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your Personal Identification Information to outside parties except in the following limited circumstances:

  • Service Providers: We may share your information with trusted third-party partners and service providers who assist us in operating our website, conducting our business, or serving you, such as logistics companies, shipping carriers, and payment processors. These parties are required to keep this information confidential and use it only for the purposes for which we disclose it to them.

  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect the rights or property of MULEBUY LIFE, or protect the personal safety of users or the public.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. While we strive to use commercially acceptable means to protect your personal data, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security.

5. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: